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More on Top Docs, and How to Deal with Doctors

Dateline: 4/19/98


"Do not stay in treatment with doctors who make you feel you cannot get better. That kind of negative suggestion can have disastrous effects on your health."
Dr. Andrew Weil, Author of "Spontaneous Healing," and "Eight Weeks to Optimum Health"

"When I'm teaching medical students I encourage them to say, "I don't know," when they don't know. I think that's definitely a sign of a good doctor - and shows an openness to new ideas and a willingness to try out new concepts."
Dr. Andrew Weil

In last week's article, I shared my thoughts on what characteristics make a doctor a Top Doc. A number of folks also shared their thoughts via the bulletin board, and it seemed appropriate to summarize their responses as well.

Roxanne wrote:

"In addition to what Mary has posted in her article, my top doc (and he truly is) is honest about the benefits and risks of any treatment. He has never made a false promise that a certain treatment will be the "cure-all" to my thyroid problems. He has been nothing but open and honest with me. I consider myself very lucky."

In my opinion, as Roxanne wrote, honesty is very important in a doctor. Even if the truth is that the doctor doesn't know, this is much preferable to blanket pronouncements or plain ignorance. A doctor's fear of saying "I don't know," gets us patients into trouble. I've written before about my experience with an arrogant doctor (giving a second opinion) who told me no way no how could my hair loss in any way have to do with my having just started to take Synthroid after two years on Thyrolar. I was absolutely devastated, after 3 months of losing my hair in what seemed like fistfuls. Two days later, I found the Synthroid product insert on the net stating that hair loss WAS a side effect for some people. I changed back to Thyrolar, hair stopped falling out -- end of story. Except that that same doctor is still uninformed about easily known side effects of the third most commonly prescribed drug in America.

Syl had the following to say about top docs:

"I believe in Santa Claus, too. I'm really not making fun of you, Mary. I think your wish list is great, and maybe I'm really undemanding, but I think we all think we're pretty lucky if we find a doctor who does half the things on your top doc list. Maybe if we are all more demanding, we will force the doctors to do the things we not only want, but really need!"

Syl makes a good point. It IS a wish list. But I believe in setting goals, and if you don't aspire to what you want, you'll never get it! I don't have a great endo, but she's not bad either. But I keep looking for the best person for me!

Many of you who receive my thyroid disease news report read about my latest trip to the endocrinologist, but I"ll go ahead and repeat it here.

Well, it's that time of year folks, when I made my annual visit to the endocrinologist. Hmmmm. And believe me, compared to many I hear about, I actually have a pretty decent endo, who believes that you should get TSH to a level where the patient feels as well as possible. First, I wait a half hour after the appointed time. Then, I'm sitting in there, and she takes an emergency call and spends at least ten minutes talking while I sit there. Talks to me for five minutes. But I figured I have my big chance to pick her brain for a moment, so I asked her, specifically: Is there any literature to back up your information that most women with thyroid disease don't feel well and have a harder time getting pregnant or maintaining pregnancy unless TSH is between 1 and 2? She said that there haven't been any studies, and that this is anecdotal, based on 15 years of treating women with thyroid disease. As far as she could tell, there won't be any studies like this, because she said it's just not "sexy" enough for the research money because it's about women, and thyroid disease, which -- because it doesn't usually kill you -- is pretty much ignored. When I told her about my website and newsletter (she didn't know about it before), she seemed pretty disinterested, except when I mentioned that passing on her information to me about pregnancy had helped many people. I've had a number of emails from women who've become pregnant after their endos raised their dosage slightly and TSH dropped to the 1-2 level. That seemed to please her ego! She decided I was slightly hyper based on my pulse, then headed off to let the nurse take my blood. Said I'd get the results in three days. I called for nearly two weeks without a callback, before she finally called back, and I was out that day. Called her back, left a message, etc. etc. She finally called back days later and said, "DIDN'T YOU GET MY CALLS?" "Yes, and I RETURNED THEM!" I answered. Hamm. She said I was slightly hyper, .05 TSH, so I'm cutting my dose slightly.

And that concludes my adventure with the endo for this year. And remember, folks, this is a GOOD one. Not just a number reader. But she does keep my TSH between 1 and 2, and I did have a healthy baby.

Please understand that, for the most part, endocrinology is NOT a specialty that appeals to the touchy-feebly, empathetic, "I want to help people" types. If you want that kind of doctor, you're probably going to need to go to an osteopathic physician (a D.O.) or a holistic MD or a naturopathic MD. Most of us are not going to find an endo who really listens, sympathizes, and really tries to help us figure out how to feel better, not just get into "normal" range. . I suspect that there's one fundamental reason: in reality, they have NO IDEA what else to do for us EXCEPT prescribe thyroid hormone replacement to medicate us into TSH normal range, tell us to exercise more, eat less, take an anti-depressant, and stop bothering them.

So, everyone, for the most part, it's pretty clear that it's in our hands. We need to ask questions, we need to figure out ways to see if someone will actually conduct the kind of research we need in order to feel well, and we need to help others understand about thyroid disease. And we need to keep fighting for information, decent treatment, respect. Basically, we all need to keep STICKING OUT OUR NECKS!" (Excerpted from "Sticking Out Our Necks: The Thyroid Disease News Report," copyright 1998 Mary Shomon)

At the bulletin board, Sig226 had these important thoughts to add:

"I think a Top Doc treats you as a whole person and not some isolated body part (oh yeah, the thyroid...). I'm not sure I can express this well, however, I want a Doc who sees me as an integrated system - one who knows that if one part or system fails then it can affect how the whole body functions. For example: If I have a thyroid disease that has 20 different symptoms I don't want each symptom treated with a drug. I want the root cause of the ailment treated. A top Doc is not only willing to answer questions, but encourages them as well. A top Doc meets with you and discusses your problem first while you still have your clothes on! Then a physical exam is conducted if needed. Then the top Doc discusses findings, treatment, etc. after you have gotten dressed again.Conducting an entire patient interview while the patient is unclothed is too intimidating and not conducive to patient participation."

These are excellent ideas by Sig226. What's being described here really is a holistic approach, a doctor that treats the cause and not just the symptoms. Many of us are looking for this type of doctor with our thyroid disease, and it's difficult, because it's almost impossible for western, conventional medicine to "treat" autoimmune disease, the root cause of Hashimotos and Graves' disease. There are no real "treatments" to address the root cause of autoimmunity. So we're often stuck with doctors who are putting glorified bandaids (thyroid hormone) on our problem, because they don't know what else to do. But more and more doctors are looking at the overall immune system's role in treating thyroid diseases like autoimmune thyroid disease, and we can only look forward to better treatment and ideas in the years to come. (But of course, we want them now!)

Looking for Your Own Top Doc?

If you're looking for a Top Doc, you can check back issues of my news report for "Top Doc" listings. There may have been some Top Docs listed for your area. You can also post your request at my Bulletin Boards. You can also look for your own Top Doc using some of the referral options outlined in my article Finding the Best Doctor Who's Right for YOU! -- Referral Sources. This article includes a comprehensive list of resources for referrals to conventional endocrinologists, osteopaths, holistic doctors, naturopaths, and more! Also, when you're looking for a good thyroid surgeon or thyroid cancer specialist, you might want to consider the advice offered me by a reputable thyroid cancer doctor. He suggested going to an academic medical center. As he said, "This is not to say that there are no good physicians outside academic medical centers or that all physicians in academic medical centers are great, but that the likelihood of getting specialized care from someone who is competent is much better if you go to an academic medical center. If you live a long distance away, consider making a trip anyway for at least an initial consultation. Many physicians at academic medical centers that serve large rural areas are used to dealing with patients who have to drive long distances and will work with local practitioners to minimize the number of long trips."

Some Sites to Visit

For a few good sites to visit on doctors and how to deal with them, see the following:

Dealing with Doctors and Hospitals
Some good tips on comparison shopping for doctors.


Dealing with Doctors When You Have Chronic Fatigue Syndrome
Even though thyroid is not chronic fatigue syndrome, the doctor's attitudes can be similar, and the complaints are often the same. These are EXCELLENT tips by a nurse that can help in getting the most out of your doctor.

"Chapter 5 / Your Illness and Your Doctor" of Be Sick Well - A Healthy Approach to Chronic Illness by Jeff Kane, M.D.
This is a good online resource, and the chapter features the following:

  • Choosing a Doctor
  • What to Expect From Your Doctor
  • What to Expect From Yourself
  • Choosing a Non Doctor
  • Guidelines for Making A Choice
  • Exercise: Choosing a Doctor
  • Exercise: Being Assertive With Your Doctor
  • Exercise: Finding Your Inner Healer


Do You Have Questions, Comments or Experiences to Share Related to This Article?

Comment on what you've read here, and share questions, experiences and information with me and other readers and site visitors at the Thyroid Disease Bulletin Board.


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